Refund and Cancellation Policy

This policy applies to onboarding and related payments made on the Cafesko website.

1. Cancellation / Adjustment Requests

• The ₹15,000 onboarding amount confirms your installation slot request.
• If you need cancellation or adjustment, raise a request through official support channels.

2. Support Process

• Submit a support request using the website form or by contacting kisor.biswal@gmail.com / +91 9985 22 6707.
• Provide payment ID, registered phone number, and name for verification.
• Any cancellation/adjustment is reviewed and processed after verification as per signed commercial terms.

3. Timeline

Support requests are generally reviewed within 5-7 working days. Final settlement timelines depend on agreement terms, payment method, and banking/payment-partner processing timelines.

4. Cancellation

Users can opt out of participation in the pilot program at any stage before installation by raising a request through official support channels.

5. Commercial Scope

This policy page is informational. Final payment treatment, cancellations, and adjustments are governed by the signed commercial agreement and written commitments provided at onboarding.